Platform and Services Information

Below you will find the status of our platforms and services. If a service is not accessible, you will find here more detailed information in real time.

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Websites

All our websites are currently up and running.
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Chatbot

Our Chatbot is currently up and running.
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eBanking

Our eTrading platform is currently up and running.
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eTrading - Web Platform

Our eTrading platform is currently up and running.
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eTrading - Mobile App

Our eTrading Mobile App platform is currently up and running.
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Advanced Trader

Our Advanced Trader platform is currently up and running.
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MetaTrader

Our MetaTrader platforms are currently up and running.
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Robo-Advisor

Our Robo-Advisor is currently fully operational.

Customer Care Service

Find the right contact for you.

International

Headquarters

Swissquote Bank SA Chemin de la Crétaux 33 P.O. Box 319 1196 Gland Reception +41 22 999 94 11
Customer Care Center 0848 25 88 88 From abroad: +41 44 825 88 88 Contact form Opening hours 08:00 - 22:00 CET Monday to Friday
Forex +41 44 825 87 77 fx@swissquote.com Institutional +41 58 721 98 00 bank@swissquote.com Office opening hours 08:00 - 12:00 / 13:30 - 17:30 CET Monday to Friday

Zurich Lounge

Swissquote Bank AG Löwenstrasse 62 P.O. Box 2017 8021 Zürich
Customer Care Center 0848 25 88 88 From abroad: +41 44 825 88 88 Contact form Opening hours 08:00 - 22:00 CET Monday to Friday
Robo-Advisory +41 44 825 88 55 roboadvisor@swissquote.ch Institutional (German) +41 44 825 89 90 B2B-Desk@swissquote.ch Office opening hours 08:00 - 17:45 CET Monday to Friday

Europe

London

Swissquote Ltd Boston House, 63-64 New Broad St, London EC2M 1JJ, UK +44 20 7186 2600 From abroad: +44 20 7186 2600 info@swissquote.co.uk Opening hours 08:00 - 18:00 (UK time) Monday to Friday

FX Trading Desk

Please note that the trading desk is reserved for Swissquote customers placing FX orders only. This line is recorded. +44 20 7186 2640 Opening hours Our trading desk is open 24 hours a day from Sunday 23:00 to Friday 23:00 CET.

Luxembourg

Swissquote Bank Europe SA 2 rue Edward Steichen, L-2958 Luxembourg General enquiries and information clientservices@swissquote.lu Phone: +352 2603 2003 Fax: +352 2603 2042
Customer service and stock trading clientservices@swissquote.lu Phone: +352 2603 2626 Derivatives trading clientservices@swissquote.lu Phone: +352 2603 2006

Middle-East

Swissquote MEA Ltd

Al Fattan Currency House Level 9, Office 903 Tower 2, DIFC P.O. Box 121364 Dubai, UAE
Trading & Robo-Advisory Phone: +971 4 450 1777 Fax: +971 4 450 1771 ae.sales@swissquote.ae Office opening hours 08:30 - 17:30 Sunday to Thursday

Swissquote Bank SA

(UAE Representative Office) Office 2402 | Level 24 Boulevard Plaza, Tower 1 P.O. Box 121364 Dubai, UAE
Forex Phone: +971 4 450 1700 Fax: +971 4 450 1701 dxb@swissquote.ae Office opening hours 09:00 - 18:30 Sunday to Thursday

Asia

Headquarters

Swissquote Bank SA Chemin de la Crétaux 33 P.O. Box 319 1196 Gland
Reception +41 22 999 94 11 Phone: +852 3902 0000 Chinese Toll Free: 4000 850 999 Fax: +852 3902 0099 asia@swissquote.com

Hong Kong

Swissquote Asia Ltd Suites 3202-04, Level 32 ICBC Tower 3 Garden Road Central, Hong Kong Phone: +852 3902 0000 Chinese Toll Free: 4000 850 999 Fax: +852 3902 0099 asia@swissquote.com

Client Hotline

Forex Dealing Desk

Please note that the trading desk is reserved for Swissquote customers placing Forex, CFDs and Cryptocurrency orders only. All telephone communications are recorded. Phone: +41 22 999 94 76 Opening hours Available 24 hours from 23:00 Sunday to 23:00 Friday CET

Payment Card Helpdesk

In case of problems with your payment card (24/7) Phone: +41 58 721 93 93